At Thai Blossom, we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

• In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.

• If you are unable to give us the minimum 24-hours advance notice, you will be charged the full amount of what would have been your treatment fee.

• At our discretion, this charge will be either automatically deducted from the outstanding balance or gift certificate; otherwise, it must be paid in full prior to your next treatment.

• Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.

• Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.

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